SmartPilot IA is a WhatsApp Business Platform service operated by InterMax Rovira to support ISP customers, manage service conversations, send billing notifications and maintain operational support records.
We may process customer name, phone number, WhatsApp messages, message status events, attachments shared by the customer, ISP service references, support tickets, billing notes, payment notifications and operational notes required to provide support.
Data is used to answer support requests, identify customer accounts, manage technical service workflows, send authorized transactional notifications, maintain conversation history and improve service quality.
We do not sell personal data. Data may be processed by technology providers required to operate the service, including Meta WhatsApp Business Platform, hosting infrastructure and artificial intelligence services configured by InterMax Rovira.
We retain information only for the time needed to operate the service, comply with legal obligations and preserve support traceability. We apply access controls, encrypted secrets and operational activity records.
To request access, correction, review or deletion of data related to SmartPilot IA or WhatsApp conversations, contact InterMax Rovira through the support page.